Contact us

Live Chat for general enquiries

The quickest way to get help with most enquiries is through our 24/7 live chat service. Our virtual advisor can guide you to the right information or point you in the right direction. During our standard opening hours, Monday to Friday, 9am–5pm, you’ll also be able to speak directly with one of our Customer Service Advisors.

You can start a chat at any time by logging into your learning platform or by selecting the chat button in the bottom-left corner of this page.

Tutor support for support on your course learning

To ensure your query gets to the correct team the fastest, please message through the mailing system in your learner portal. You can contact your tutors directly through the platform as well as Customer service and IT support.  You can access the mailing system through the mail icon on the top menu bar. Click create, select the course and the relevant department and then the drop down that most suits your query.  The ticket title is the subject line of your email.  

You can find out more about how we respond to your request in our learndirect customer queries and complaints policy. 

Our social media pages 

You can send us a private message via Facebook. 

Email  

If you have been unable to reach us through the above methods or need further assistance you can submit your request via email to > Customerservices@learndirect.com

Call us 

Call us on 01202 006 464. We’re open 9am-5pm Monday to Friday

Times and availability may vary during public holidays. 

Write to us 

learndirect

Wilson House

Lorne Park Road

Bournemouth

BH1 1JN