Live Chat
To contact the Customer service team, the fastest way to speak to us is via the live chat function. You can find this in your Learner platform or on the support page https://gethelp.learndirect.com/
An Existing learner?
To ensure your query gets to the correct team the fastest, please message through the mailing system in your learner portal. You can contact your tutors directly through the platform as well as Customer service and IT support. You can access the mailing system through the mail icon on the top menu bar. Click create, select the course and the relevant department and then the drop down that most suits your query. The ticket title is the subject line of your email.
To contact us with a question, receive help or to provide us with your comments or feedback please contact:
Customerservices@learndirect.com
For learner support enquiries please contact:
learnersupport@learndirect.com
You can find out more about how we respond to your request in our learndirect customer queries and complaints policy.
Our social media pages
You can send us a private message via Facebook or Twitter.
Call us
Call us on 01202 006 464. We’re open as follows:
9am-6pm Monday to Thursday
Friday 9am-5pm
Saturday 9am-5pm
Sunday 10am-5pm
A Text Relay service is available for learners who are deaf, hard of hearing or speech impaired.
Write to us
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For learner support enquiries please contact
learnersupport@learndirect.com
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