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Contact us

We're here to help — find the best way to get course support

 

Live Chat for general enquiries

The quickest way to get help with most enquiries is through our 24/7 live chat service. Our virtual advisor can guide you to the right information or point you in the right direction. During our standard opening hours, Monday to Friday, 9am–5pm, you’ll also be able to speak directly with one of our Customer Service Advisors.

You can start a chat at any time by logging into your learning platform or by selecting the chat button in the bottom-left corner of this page.

 

Tutor support for support on your course learning

To ensure your query gets to the correct team the fastest, please message through the mailing system in your learner portal. You can contact your tutors directly through the platform as well as Customer service and IT support.  You can access the mailing system through the mail icon on the top menu bar. Click create, select the course and the relevant department and then the drop down that most suits your query.  The ticket title is the subject line of your email.  

 

You can find out more about how we respond to your request in our learndirect customer queries and complaints policy. 

 

Our social media pages 

You can send us a private message via Facebook. 

 

Email  

If you have been unable to reach us through the above methods or need further assistance you can submit your request via email to > Customerservices@learndirect.com

 

Call us

Call us on 01202 006 464. We're open as follows:


Our Enrolment team are available 

Monday         9am - 7pm
Tuesday         9am - 7pm
Wednesday   9am - 7pm
Thursday       9am - 7pm
Friday             9am - 7pm
Saturday        9am - 5pm
Sunday           Closed 


or choose option 2 for Customer Service 

Monday to Saturday   9am - 5pm 
Sunday                          Closed 

 

Write to us 

learndirect
Wilson House
Lorne Park Road
Bournemouth
BH1 1JN

Our customer policies are intended to explain our current approach to customer service and support. They are not contractual terms, guarantees, or legally binding commitments and should not be relied upon as creating any entitlement or expectation beyond applicable law and any agreed contractual terms. We may review, amend, suspend, or withdraw these policies at our sole discretion and at any time without notice. We shall not be liable for any loss, claim, expectation, or inconvenience arising from any change to, or withdrawal of, these policies.