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I have additional support needs, will I get support during my course and exams?

How We Support Students with Additional Learning Needs

We are committed to providing the best possible support for students with additional learning needs. To help us do this, we kindly ask that you provide a diagnostic report. This report will be reviewed to determine the support we can offer, subject to approval from the awarding body.

Please email a copy of your report to your tutor via the mailing system in the learner portal. If you are studying one of the below courses, use the following email addresses:

  • Access to Higher Education courses: A2HEsupport@epearl.co.uk
  • Functional Skills English and Maths / A-levels & GCSE's: exams@learndirect.com
  • Additionally, for A levels and GCSEs, you will need to coordinate with the relevant exam centre once your exam booking is confirmed.

 

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Our customer policies are intended to explain our current approach to customer service and support. They are not contractual terms, guarantees, or legally binding commitments and should not be relied upon as creating any entitlement or expectation beyond applicable law and any agreed contractual terms. We may review, amend, suspend, or withdraw these policies at our sole discretion and at any time without notice. We shall not be liable for any loss, claim, expectation, or inconvenience arising from any change to, or withdrawal of, these policies.