In line with our Terms and Conditions, we offer a strict 14 calendar day cancellation period which begins the day after the date of enrolment.
Should you wish to request a cancellation, you’ll be required to contact the Customer Service team. You can do this via one of the following methods:
During our opening hours you can contact us via Live chat which is accessible from the bottom of this page or your learner platform. Alternatively, you can call our customer service team on 01202 006 464, Option 2.
Outside of our opening hours you can email your request to Customerservices@learndirect.com or write to our head office at the below address. Please retain a receipt of postage if using this option.
2 Lorne Park Road
Alternatively, you can complete the cancellation form below which will come directly to the customer service team.
A member of our Customer Service Team will be on hand to support you with your query and will offer any reasonable support available to you at the time.
Click here to complete the cancellation form.
What if my cancellation request is outside of the cancellation period?
Once the cancellation period has expired, you no longer have an automatic right to cancel. That being said, we understand that unforeseen circumstances can happen and want to support you as much as possible.
If your cancellation request has been declined, then you are able to escalate this for a review. To do this you can email the cancellation team on Escalations@learndirect.com or contact the Customer Service team during office hours on 01202 006 464, Option 2.
Escalations are reviewed on a case by case basis. Please be aware you may be asked to provide evidence to the team. Any evidence provided will be kept private and confidential in line with our Legal information and Privacy statement.
If your cancellation request is still not accepted, then we will provide alternative options such as course swaps or payment plan adjustments if applicable.
If no options offered to you are acceptable then you can follow our complaints process.