--- title: Can I cancel my course? description: In line with our Terms and Conditions, we offer a strict 14-day cancellation period starting the day after your enrolment date. If you wish to request a cancellation, please contact our Customer Servi --- [Skip to content](https://gethelp.learndirect.com/can-i-cancel-my-course#main-content) English Show submenu for translations [![LD Logo - learndirect](https://gethelp.learndirect.com/hs-fs/hubfs/00.%20LD%20Rebrand%20(DO%20NOT%20USE)/LD%20Logo%20-%20learndirect%20Blue.png?height=35&name=LD%20Logo%20-%20learndirect%20Blue.png)](https://www.learndirect.com/) Open main navigation Close main navigation - English Show submenu for translations - [learndirect.com](https://www.learndirect.com/) [learndirect.com](https://www.learndirect.com/) Welcome to the learndirect support centre. How can we help you? - There are no suggestions because the search field is empty. 1. [Get help](https://gethelp.learndirect.com/?hsLang=en) 2. [Learning with us](https://gethelp.learndirect.com/learning-with-us?hsLang=en) 3. [Course Amendments And Cancellations](https://gethelp.learndirect.com/learning-with-us?hsLang=en#course-amendments-and-cancellations) # Can I cancel my course? In line with our Terms and Conditions, we offer a strict 14-day cancellation period starting the day after your enrolment date. If you wish to request a cancellation, please contact our Customer Service team using one of the following methods: - **Live Chat**: Available during our opening hours at the bottom of this page or on your learner platform. - **Phone**: Call our Customer Service team on 01202 006 464, Option 2, during opening hours. - **Email**: Send your request to Customerservices@learndirect.com outside of opening hours. - **Post**: Write to us at the following address (please retain a receipt of postage):   Customer Services Learndirect Wilson House 2 Lorne Park Road Bournemouth BH1 1JN A member of our Customer Service team will be happy to assist you with your query and provide any reasonable support available at the time. --- ### What if my cancellation request is outside of the 14-day cancellation period?   Once the 14-day cancellation period has expired, you no longer have an automatic right to cancel. However, we understand that unforeseen circumstances can arise, and we want to support you as much as possible. If your cancellation request has been declined, you can escalate it for a review. To do this, you can email the cancellation team at Escalations@learndirect.com or contact our Customer Service team during office hours on 01202 006 464, Option 2. Each escalation is reviewed on a case-by-case basis. Please note that you may be asked to provide evidence, which will be kept private and confidential in line with our Legal Information and Privacy Statement. If your cancellation request is still not accepted, we will offer alternative options such as course swaps or payment plan adjustments, if applicable. If none of the options provided are acceptable, you can follow our complaints process. --- Can't find an answer to your question? [Click here](https://gethelp.learndirect.com/kb-tickets/new?hsLang=en) to contact us with your query.  Or [Chat with us,](https://chatting.page/mshjexiiyl4zrpwgxhrronyuk3hjxp5g) Monday to Friday 9am to 5pm (UK time)  ---   - [About us](https://gethelp.learndirect.com/about-us?hsLang=en#main-content) - [About leandirect](https://gethelp.learndirect.com/about-us?hsLang=en#about-leandirect) - [Contact Us](https://gethelp.learndirect.com/about-us?hsLang=en#contact-us) - [Learning with us](https://gethelp.learndirect.com/learning-with-us?hsLang=en#main-content) - [Course Information](https://gethelp.learndirect.com/learning-with-us?hsLang=en#course-information) - [Tutor Support](https://gethelp.learndirect.com/learning-with-us?hsLang=en#tutor-support) - [Assessments And Exams](https://gethelp.learndirect.com/learning-with-us?hsLang=en#assessments-and-exams) - [Past Student Support](https://gethelp.learndirect.com/learning-with-us?hsLang=en#past-student-support) - [Course Amendments And Cancellations](https://gethelp.learndirect.com/learning-with-us?hsLang=en#course-amendments-and-cancellations) - [New to learndirect](https://gethelp.learndirect.com/new-to-learndirect?hsLang=en#main-content) - [New Learner Information](https://gethelp.learndirect.com/new-to-learndirect?hsLang=en#new-learner-information) - [Enrolment Information](https://gethelp.learndirect.com/new-to-learndirect?hsLang=en#enrolment-information) - [Technical support](https://gethelp.learndirect.com/technical-support?hsLang=en#main-content) - [Password And Login Support](https://gethelp.learndirect.com/technical-support?hsLang=en#password-and-login-support) - [Update Details](https://gethelp.learndirect.com/technical-support?hsLang=en#update-details) - [File Uploads](https://gethelp.learndirect.com/technical-support?hsLang=en#file-uploads) - [Assignment submission](https://gethelp.learndirect.com/technical-support?hsLang=en#assignment-submission) - [Payments and finance](https://gethelp.learndirect.com/payments-and-finance?hsLang=en#main-content) - [Paying For Your Course](https://gethelp.learndirect.com/payments-and-finance?hsLang=en#paying-for-your-course) - [Course Amendments And Cancellations](https://gethelp.learndirect.com/payments-and-finance?hsLang=en#course-amendments-and-cancellations) - [Funding Information](https://gethelp.learndirect.com/payments-and-finance?hsLang=en#funding-information) - [Our Policies](https://gethelp.learndirect.com/our-policies?hsLang=en#main-content) - [Policies And Guidelines](https://gethelp.learndirect.com/our-policies?hsLang=en#policies-and-guidelines) - [Learner Policies](https://gethelp.learndirect.com/our-policies?hsLang=en#learner-policies) [![Chill listening crop-3](https://gethelp.learndirect.com/hs-fs/hubfs/00.%20LD%20Rebrand%20(DO%20NOT%20USE)/LD%20Logo%20-%20learndirect%20Blue.png?width=158&height=28&name=LD%20Logo%20-%20learndirect%20Blue.png "Chill listening crop-3")](https://www.learndirect.com) Copyright © 2026, learndirect | Registered in England and Wales, company Number: 06779528 Our customer policies are intended to explain our current approach to customer service and support. They are not contractual terms, guarantees, or legally binding commitments and should not be relied upon as creating any entitlement or expectation beyond applicable law and any agreed contractual terms. We may review, amend, suspend, or withdraw these policies at our sole discretion and at any time without notice. We shall not be liable for any loss, claim, expectation, or inconvenience arising from any change to, or withdrawal of, these policies.