Can I cancel my course?

In line with our Terms and Conditions, we offer a strict 14-day cancellation period starting the day after your enrolment date.

If you wish to request a cancellation, please contact our Customer Service team using one of the following methods:

• Live Chat: Available during our opening hours at the bottom of this page or on your learner platform.

• Phone: Call our Customer Service team on 01202 006 464, Option 2, during opening hours.

• Email: Send your request to Customerservices@learndirect.com outside of opening hours.

• Post: Write to us at the following address (please retain a receipt of postage):

   

  Customer Services
  Learndirect
  Wilson House
  2 Lorne Park Road
  Bournemouth
  BH1 1JN

Alternatively, you can complete the cancellation form below, which will be sent directly to our Customer Service team.

A member of our Customer Service team will be happy to assist you with your query and provide any reasonable support available at the time.

Click here to complete the cancellation form. 

What if my cancellation request is outside of the 14-day cancellation period?

Once the 14-day cancellation period has expired, you no longer have an automatic right to cancel. However, we understand that unforeseen circumstances can arise, and we want to support you as much as possible.

If your cancellation request has been declined, you can escalate it for a review. To do this, you can email the cancellation team at Escalations@learndirect.com or contact our Customer Service team during office hours on 01202 006 464, Option 2.

Each escalation is reviewed on a case-by-case basis. Please note that you may be asked to provide evidence, which will be kept private and confidential in line with our Legal Information and Privacy Statement.

If your cancellation request is still not accepted, we will offer alternative options such as course swaps or payment plan adjustments, if applicable.

If none of the options provided are acceptable, you can follow our complaints process.