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How is my Course Assessed?

Course Assessment and Feedback Process

Most of our courses are assessed on a unit-by-unit basis. Here’s how it works:

  1. Study Materials and Self-Tests: Begin by studying the course materials and taking self-tests.
  2. Complete Assignments: Submit your assignments for review.
  3. Receive Feedback: Within 5 working days, you’ll receive an outcome, which will typically be a pass or refer. Some courses may also be graded as pass, merit, or distinction. Regardless of the outcome, you’ll get constructive feedback from your tutor to help you improve.
  4. Unlock Next Assignment: Once you pass an assignment, the next one will be unlocked. This ensures you can apply the feedback and correct any errors before moving forward.
  5. Final Checks and Certification: After completing all assignments, we’ll conduct final checks before issuing your certificate.

If your course includes an examination as part of the assessment then you will be informed of deadlines and the booking process by the exams team.

You can view all feedback and track your progress through your learner platform. We’re here to support you every step of the way to ensure your success! 😊


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Our customer policies are intended to explain our current approach to customer service and support. They are not contractual terms, guarantees, or legally binding commitments and should not be relied upon as creating any entitlement or expectation beyond applicable law and any agreed contractual terms. We may review, amend, suspend, or withdraw these policies at our sole discretion and at any time without notice. We shall not be liable for any loss, claim, expectation, or inconvenience arising from any change to, or withdrawal of, these policies.