---
title: Contact us
description: Live Chat To contact the Customer service team, the fastest way to speak to us is via the live chat function. You can find this in your Learner platform or on the support page https://gethelp.learnd
---
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- [learndirect.com](https://www.learndirect.com/)
[learndirect.com](https://www.learndirect.com/)
Welcome to the learndirect support centre. How can we help you?
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1. [Get help](https://gethelp.learndirect.com/?hsLang=en)
2. [About us](https://gethelp.learndirect.com/about-us?hsLang=en)
3. [Contact Us](https://gethelp.learndirect.com/about-us?hsLang=en#contact-us)
# Contact us
## We're here to help — find the best way to get course support
**Live Chat** for general enquiries
The quickest way to get help with most enquiries is through our 24/7 live chat service. Our virtual advisor can guide you to the right information or point you in the right direction. During our standard opening hours, Monday to Friday, 9am–5pm, you’ll also be able to speak directly with one of our Customer Service Advisors.
You can start a chat at any time by logging into your learning platform or by selecting the chat button in the bottom-left corner of this page.
**Tutor support** for support on your course learning
To ensure your query gets to the correct team the fastest, please message through the mailing system in your learner portal. You can contact your tutors directly through the platform as well as Customer service and IT support. You can access the mailing system through the mail icon on the top menu bar. Click create, select the course and the relevant department and then the drop down that most suits your query. The ticket title is the subject line of your email.
You can find out more about how we respond to your request in our learndirect **[customer queries and complaints policy](https://gethelp.learndirect.com/hubfs/Website-Complaint-policy-v0.3-Sept%2024.pdf?hsLang=en).**
**Our social media pages**
You can send us a private message via [Facebook.](https://www.facebook.com/learndirect/)
**Email**
If you have been unable to reach us through the above methods or need further assistance you can submit your request via email to \> Customerservices@learndirect.com
**Call us**
Call us on 01202 006 464. We're open as follows:
Our **Enrolment team** are available
Monday 9am - 7pm
Tuesday 9am - 7pm
Wednesday 9am - 7pm
Thursday 9am - 7pm
Friday 9am - 7pm
Saturday 9am - 5pm
Sunday Closed
or choose option 2 for **Customer Service**
Monday to Saturday 9am - 5pm
Sunday Closed
**Write to us**
learndirect
Wilson House
Lorne Park Road
Bournemouth
BH1 1JN
- [About us](https://gethelp.learndirect.com/about-us?hsLang=en#main-content)
- [About leandirect](https://gethelp.learndirect.com/about-us?hsLang=en#about-leandirect)
- [Contact Us](https://gethelp.learndirect.com/about-us?hsLang=en#contact-us)
- [Learning with us](https://gethelp.learndirect.com/learning-with-us?hsLang=en#main-content)
- [Course Information](https://gethelp.learndirect.com/learning-with-us?hsLang=en#course-information)
- [Tutor Support](https://gethelp.learndirect.com/learning-with-us?hsLang=en#tutor-support)
- [Assessments And Exams](https://gethelp.learndirect.com/learning-with-us?hsLang=en#assessments-and-exams)
- [Past Student Support](https://gethelp.learndirect.com/learning-with-us?hsLang=en#past-student-support)
- [Course Amendments And Cancellations](https://gethelp.learndirect.com/learning-with-us?hsLang=en#course-amendments-and-cancellations)
- [New to learndirect](https://gethelp.learndirect.com/new-to-learndirect?hsLang=en#main-content)
- [New Learner Information](https://gethelp.learndirect.com/new-to-learndirect?hsLang=en#new-learner-information)
- [Enrolment Information](https://gethelp.learndirect.com/new-to-learndirect?hsLang=en#enrolment-information)
- [Technical support](https://gethelp.learndirect.com/technical-support?hsLang=en#main-content)
- [Password And Login Support](https://gethelp.learndirect.com/technical-support?hsLang=en#password-and-login-support)
- [Update Details](https://gethelp.learndirect.com/technical-support?hsLang=en#update-details)
- [File Uploads](https://gethelp.learndirect.com/technical-support?hsLang=en#file-uploads)
- [Assignment submission](https://gethelp.learndirect.com/technical-support?hsLang=en#assignment-submission)
- [Payments and finance](https://gethelp.learndirect.com/payments-and-finance?hsLang=en#main-content)
- [Paying For Your Course](https://gethelp.learndirect.com/payments-and-finance?hsLang=en#paying-for-your-course)
- [Course Amendments And Cancellations](https://gethelp.learndirect.com/payments-and-finance?hsLang=en#course-amendments-and-cancellations)
- [Funding Information](https://gethelp.learndirect.com/payments-and-finance?hsLang=en#funding-information)
- [Our Policies](https://gethelp.learndirect.com/our-policies?hsLang=en#main-content)
- [Policies And Guidelines](https://gethelp.learndirect.com/our-policies?hsLang=en#policies-and-guidelines)
- [Learner Policies](https://gethelp.learndirect.com/our-policies?hsLang=en#learner-policies)
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Copyright © 2026, learndirect | Registered in England and Wales, company Number: 06779528
Our customer policies are intended to explain our current approach to customer service and support. They are not contractual terms, guarantees, or legally binding commitments and should not be relied upon as creating any entitlement or expectation beyond applicable law and any agreed contractual terms. We may review, amend, suspend, or withdraw these policies at our sole discretion and at any time without notice. We shall not be liable for any loss, claim, expectation, or inconvenience arising from any change to, or withdrawal of, these policies.